If you lost your mobile device you should contact your wireless carrier as soon as possible to report the device lost/stolen. This page can be accessed by visiting the Customer Service tab after signing on to Online Banking, clicking on the Two-Step Verification link under the Security Settings section, and clicking on the Manage button on the Additional Sign On Security tile. You can enroll a mobile device in Additional Sign On Security by clicking on the Enroll Mobile Device link on the Additional Sign On Security page. How can I enroll another mobile device in Additional Sign On Security? If you have more than one mobile device we encourage you to enroll it through Online Banking so you have multiple mobile numbers that can be used for Additional Sign On Security in case your primary device is not available. If you need to access your accounts immediately, you can contact us to have your access reset to be able to sign on. Is PNC online banking down PNC mobile app down and not workingWhy is my online banking not workingEnsure you can access other websites. If you don’t have your mobile device with you when you are signing on, we recommend waiting until you have access to your mobile device. What if I don’t have my mobile device with me? If you are still not receiving the text message with your one-time passcode, ensure that your mobile device is capable of receiving text messages. You can click the ‘Request New Code’ link to have a new code sent to your mobile device. Other ways to check your balance are at the ATM or by calling the banks customer service department at 1-88. You can also check your balance through mobile banking and from the app. What do I do if I don’t receive my one-time passcode when signing on? You can check your PNC account balance online by logging in to your account here. In each instance, the code expires as soon as you use it or within 10 minutes after you receive it on your mobile device. How long is the one-time passcode good for? Will I be sent a new one-time passcode every time I sign-on?Ī new code will be sent to you every time you sign-on. In order to protect your privacy and account information, no one at PNC has access to the Security Questions you selected or to the answers you created.Ĭurrently, Additional Sign On Security is an optional security feature and is not required. NOTE: Only you know the Security Questions/Answers for your account. If you have forgotten the answers to your Security Questions please contact us at: What should I do if I forget the answers to my Security Questions? To turn it on, visit the Customer Service tab after signing on to Online Banking, click on the Two-Step Verification link under the Security Settings section, and click on the Setup button on the Additional Sign On Security tile. You can modify these questions and answers at any time through the Customer Service tab within Online Banking.įor Additional Sign On Security, you’ll first need to turn this security feature on. When you first enroll in PNC Online Banking, after creating your User ID and password, you’ll be prompted to select your Security Questions and answers. If I lowered it to 100%, I'm able to login.Do I need to sign up for these security features? Please try again later." On the one PC that had login issues, my default zoom was set to 133%. I would get an error something like: "Unable to login. (And all 3 PCs are configured almost exactly the same.) After days of troubleshooting, I realized that if the Firefox zoom level is too high, I'm unable to login. But one of those PC's still had issues logging into PNC () while the other two had no login issues. I have 3 PC's with the same EXACT FF profile folder. This is what I just realized after trial and error. Add a UA String specific to in about:config The UA String I use is: Mozilla/5.0 (Windows NT 6.1 Win64 圆4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/.159 Safari/537.36 <- I'm not sure if this step is necessary. This is what I've done to fix the issue:Ģ. I've sporadically had issues logging into PNC Bank even after clearing all cache, history, active logins, site preferences, etc.
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